</strong>Lilianna Heitmann
Diebold-Schilling-Str. 12a
6004 Luzern
Phone +41-76-2664558

E-mail: info(at)

</strong>Lilianna K. Heitmann

</strong>Robin Z. Laengle



Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:

The european commission provides a platform for online dispute resolution (OS) which is accessible at We are not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.